Management Competencies
The following 10 competencies are those which are of greatest overall importance. These will be the criteria against which participants' capabilities will be assessed during the Development Centre. They are grouped into Business Skills, Personal Characteristics, Social Skills and Managerial Skills.
Business Skills
1. Analytical Skills
2. Commercial Judgement
3. Professional Expertise
Ability to assimilate both verbal and numerical information and an ability to identify key issues. Ability to be objective and present analyses and arguments that are rigorous and coherent. Decisions made should demonstrate sound and practical commercial judgement. Ability to evaluate the risks associated with possible courses of action and to judge what is not practicable and achievable. Priority issues should be recognised as should those decisions which require the most personal attention.
Personal Characteristics
4. Achievement Orientation
5. Professional Integrity
6. Confidence and Resilience
A high degree of personal motivation is required and an ability to use time and energy effectively in pursuit of concrete achievements. Challenges and responsibility are accepted willingly. An ability to establish clear objectives when faced with ambiguous or difficult issues and persistency in order to achieve professional and business goals. Professional behaviour has to give due regard to the Manager's contractual and legal responsibilities. They have to demonstrate that their staff behave to high ethical standards in relation to the Company's customers and others, including other Company employees.
Social Skills
7. Interpersonal Rapport
8. Persuasive Impact
(There are many Managers [in all organisations] who have "made it" primarily as a result of their Social Skills. By the same account, there are those who have not made it because of a lack of Social Skills)
An ability to demonstrate that they can establish comfortable working relationships with people in a wide range of situations. They should be able to establish rapport with others, handle differences of opinion while maintaining a constructive relationship and work in a team with other Managers as well as with their own staff. There should be an ability to communicate fluently and persuasively, both orally and in writing. Strong presentation skills are needed and an ability to make a personal impact which helps to promote their views and opinions.
Managerial Skills
9. Personal Leadership
10. Organisational Control
Effective Managers demonstrate personal leadership by encouraging a commitment on the part of their staff to the objectives of both the Group/Branch/Region and the Company. They are keen to give feedback to and to develop their subordinates and to maintain their morale and motivation. They actively build a strong team and provide for succession to Management positions. They consult colleagues at all levels but retain responsibility for their own decisions. They should be able to define clear goals and objectives for their staff and if questioned, their staff should, in turn, be able to state those goals and objectives. There should be an ability to delegate appropriately and give clear instructions.
